Privacy Policy
Last updated: November 2025
1. Introduction
Welcome to ExpertGrain. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our mobile app, website, or communication channels, in compliance with the General Data Protection Regulation (GDPR) and applicable Portuguese data-protection laws.
By accessing or using any of ExpertGrain's platforms or channels , you agree to this Privacy Policy.
2. Data We Collect
We may collect and process the following categories of information:
a) Information You Provide
Name, email address, phone number, company details, and other basic contact information.
Account information and authentication credentials.
Consent preferences (e.g., WhatsApp opt-in, marketing preferences).
b) Automatically Collected Data
Device information, IP address, operating system, browser type.
Access logs, authentication events (handled via Auth0).
Usage data such as pages visited, actions performed, and feature usage.
c) Data from Third Parties
Market data feeds and news from licensed third-party providers (e.g., commodity exchanges and data vendors).
Indicative physical and freight market information aggregated from verified industry contributors and public sources.
This information is used exclusively to display market insights within the ExpertGrain platforms or channels and does not identify individuals.
3. How We Use Your Data
We process personal data to:
Provide and manage access to the ExpertGrain platforms and channels.
Authenticate users securely through Auth0.
Deliver optional notifications and informational messages, including via WhatsApp when you consent.
Operate, maintain, and improve our products and user experience.
Respond to support requests and manage client relationships.
Comply with legal, regulatory, and contractual obligations.
We never sell personal data or share it with third parties for unrelated marketing purposes.
4. Legal Basis for Processing
Under GDPR, we process your data based on:
Performance of a contract: To provide our subscription-based services.
Legitimate interest: To maintain, secure, and improve our platform.
Legal compliance: To comply with applicable laws (e.g., tax, accounting).
Explicit consent: When you opt in for notifications or marketing communications.
You may withdraw consent at any time by emailing info@expertgrain.io.
5. Data Storage & Security
We store your data on secure servers within the European Economic Area (EEA) and implement industry-standard encryption and security measures to prevent unauthorized access, loss, or disclosure.
We retain personal data only as long as necessary to fulfill service obligations or comply with legal requirements.
6. Data Sharing & Third-Party Services
We may share limited data with trusted third parties that support our operations, including:
Technology and hosting providers that ensure secure infrastructure.
Authentication providers (e.g., Auth0) responsible for login and identity management.
Professional advisors, auditors, or legal authorities when legally required.
These third parties act only under ExpertGrain’s instructions and comply with GDPR through Data Processing Agreements.
We do not share your personal data with market-data licensors. Market data displayed in the platform concerns commodity markets, not personal information.
7. WhatsApp and Electronic Communications
If you choose to receive updates via WhatsApp or similar messaging channels:
ExpertGrain will process your phone number and communication preferences solely to send informational alerts, reports and service updates.
Processing is based on your explicit consent.
You may withdraw consent at any time by emailing info@expertgrain.io. Upon withdrawal, your number will be removed from our communication list within 48 hours.
Messages may be one-way broadcast or limited interactive updates, depending on your preferences.
ExpertGrain does not process sensitive information through WhatsApp.
Delivery is handled through Meta Platforms Ireland Ltd. (WhatsApp Business) acting as a data processor.
8. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict certain types of processing
Withdraw your consent
Request your data in a portable format
To exercise your rights, email info@expertgrain.io.
You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) at www.cnpd.pt.
9. Cookies & Analytics
ExpertGrain uses essential cookies and analytics tools to improve performance and measure usage.
You can control cookie preferences through your browser settings.
10. Data Retention
We retain personal data:
For the duration of your contractual relationship with ExpertGrain;
As long as necessary to comply with legal, accounting, and regulatory obligations;
For a limited period following contract termination, after which personal data is securely deleted unless retention is required by law.
11. Updates to This Policy
We may update this Privacy Policy to reflect regulatory requirements or operational changes.
The latest version will always be available on our website and within the app.
If significant changes are made, we will notify users via email or in-app notification.
12. Contact Information
For questions, data-protection requests, or consent withdrawal:
ExpertGrain Lda
Rua Marquês de Fronteira 131 – 2º Esq., 1070-292 Lisboa, Portugal
