Privacy Policy
1. Introduction
Welcome to ExpertGrain. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform, in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and applicable Portuguese data protection laws.
By accessing our app or website, you agree to the practices described in this policy.
2. Data We Collect
We may collect and process the following types of personal and usage data:
a) Information You Provide:
Name, email, company details, and contact information when you create an account.
Billing details when purchasing a subscription.
b) Automatically Collected Data:
Device information, IP address, and browser type.
Usage analytics, including pages visited, features used, and interactions with the platform.
c) Data from Third Parties:
We may receive market insights from third-party data providers integrated into our platform.
3. How We Use Your Data
We process your data to:
Provide access to real-time grain and oilseed market insights via app or whatsapp channel
Improve our app’s performance, security, and user experience.
Offer personalized notifications and alerts.
Process subscription payments and manage accounts.
Comply with legal obligations.
We do not sell or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
Under GDPR, we process your data based on:
Performance of a contract: To provide our subscription-based services.
Legitimate interest: To improve our platform and user experience.
Legal compliance: When required by law.
User consent: When you opt in for notifications or marketing communications.
5. Data Storage & Security
We store your data on secure servers within the European Economic Area (EEA) and implement industry-standard encryption and security measures to prevent unauthorized access, loss, or disclosure.
We retain personal data only as long as necessary to fulfill service obligations or comply with legal requirements.
6. Data Sharing & Third-Party Services
We may share data with:
Cloud hosting providers for secure data storage.
Payment processors (e.g., Stripe, PayPal) for secure subscription billing.
Analytics providers to improve our service.
Regulatory authorities when legally required.
Third-party services integrated into our platform must comply with GDPR.
7. Your Rights Under GDPR
You have the right to:
Access your personal data
Request correction or deletion of your data
Object to data processing
Withdraw consent at any time
Request data portability
To exercise your rights, contact us at info@expertgrain.io
8. Cookies & Tracking Technologies
We use cookies and analytics tools to enhance your experience. You can manage your preferences through your browser settings.
9. Subscription & Payment Information
When you subscribe to ExpertGrain, we collect billing details (such as name, company details, and payment information) to process payments securely.
Payments are handled through [Insert Payment Processor (e.g., Stripe, PayPal)], which complies with GDPR and PCI-DSS security standards.
We do not store your full credit card details on our servers.
10. Subscription Management & Cancellations
You can manage or cancel your subscription through your account settings.
If you cancel your subscription, access to ExpertGrain will continue until the end of the billing cycle (monthly or annual) but will not renew automatically.
11. Data Retention After Account Termination
If you cancel your subscription, we will retain your account data for [Specify Retention Period, e.g., 6 months] in case you wish to reactivate.
After this period, your data will be permanently deleted, except for billing records, which we must retain for tax and legal purposes.
12. Updates to this Policy
We may update this Privacy Policy to reflect changes in regulations or business operations. The latest version will always be available on our website.
13. Contact Information
For questions or data protection requests, contact us at info@expertgrain.io
